Achieving Excellence Through Customer Service
Type
Book
Authors
ISBN 10
013005125X
ISBN 13
9780130051257
Category
People
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Publication Year
1991
Publisher
Pages
736
Description
A best selling book by John Tschohl. Proven techniques and hundreds of practical ideas that develop customer satisfaction and loyalty- two ingredients to increase profits. Service leaders and champions of service can use this book to drive a service culture. Entrepreneurs who want to grow their businesses through a service culture will find these ideas valuable. John Tschohl's revised soft cover book provides a complete action plan for making quality service the central focus of the management strategy. It has been called an encyclopedia of customer service strategies and experiences. - from Amzon
Number of Copies
1
